Cancellation & Order Changes

Contact Upercart as soon as possible if you need to cancel or change an order. Use the green Shopify Inbox chat button or email hello@upercart.com and include your order number.

Jamaica local orders

We will try to accommodate changes or cancellations before the shopper begins purchasing the order. Once shopping has started, items have been purchased, or the delivery is underway, some or all changes may no longer be possible.

If an item is unavailable, the shopper will normally contact you to approve a substitute or adjustment rather than changing the item without notice.

United States orders

We will try to accommodate changes or cancellations before fulfilment begins. Once an order has been packed, a shipping label has been purchased, or the parcel has been handed to the carrier, cancellation may no longer be possible.

Refunds

When Upercart approves a cancellation or refund, the amount will be returned to the original payment method. Bank and card-processing times vary. Perishable, opened or fulfilled grocery items may not be eligible for return or refund except where an item is missing, damaged, incorrect or otherwise covered by Upercart’s Refund Policy.

Submitting a request does not guarantee that an order can be changed or cancelled. Upercart will confirm what can be accommodated based on the order’s fulfilment status.