Refunds, Returns & Order Issues
Last updated: August 5, 2026
Upercart wants every order to arrive correctly and in good condition. Contact us at hello@upercart.com and include your order number if an item is missing, damaged, spoiled, incorrect, or if you need to request a cancellation or return.
Jamaica local-delivery orders
Please inspect the order when it arrives. Report missing, incorrect, damaged, or spoiled items as soon as possible, preferably within 24 hours, so we can investigate promptly. Include photographs of the item, packaging, receipt, or delivery where practical.
After reviewing the issue, Upercart may provide an appropriate replacement, store credit, partial refund, or full refund depending on the circumstances.
Fresh, frozen, refrigerated, perishable, opened food, and hygiene-sensitive personal-care items cannot normally be returned because of change of mind. This does not affect requests involving an item that arrived damaged, defective, spoiled, missing, or different from what was ordered.
If an ordered item is unavailable, our shopper will normally contact you about an alternative. If no replacement is accepted, the unavailable item will be removed from the order or refunded as appropriate.
United States shipped orders
Eligible unopened, unused, and nonperishable items may be requested for return within 30 days after delivery. The item must be in its original packaging and in resalable condition, with proof of purchase.
Before returning anything, contact hello@upercart.com. If the return is approved, Upercart will provide the applicable return address and instructions. Items sent back without prior approval might not be accepted.
For change-of-mind returns, the customer is generally responsible for return shipping. Original shipping charges are generally non-refundable, except where required by law or where Upercart made an error.
Items that cannot normally be returned
- Fresh, frozen, refrigerated, or other perishable goods
- Opened food or beverage products
- Opened or hygiene-sensitive personal-care products
- Gift cards
- Items marked final sale
- Products that cannot be safely resold after delivery
These exclusions do not prevent a customer from reporting an item that arrived damaged, defective, spoiled, missing, or incorrect.
Damaged, missing, or incorrect US shipments
Contact us as soon as possible after delivery. Include the order number and photographs of the item, packaging, and shipping label where practical. Keep the packaging until we complete our review.
Cancellations and order changes
Contact us immediately if you need to cancel or change an order. We will try to accommodate the request before local shopping, packing, or shipment begins. Once products have been purchased, packed, dispatched, or delivered, cancellation or modification might no longer be possible.
Refund processing
Approved refunds are issued to the original payment method. Upercart generally submits an approved refund within 10 business days. Your bank or card provider may require additional time to post it to your account.
If more than 15 business days have passed after Upercart confirmed that a refund was submitted, contact hello@upercart.com.
Consumer rights
This policy does not limit any consumer rights that cannot legally be waived in the jurisdiction that applies to your purchase.